By Chris Keller, Senior Vice President and Chief Information Officer
A recent article in BusinessWeek focused on how recent technology movements like mobility and cloud computing are helping firms carry out business continuity plans for disasters like Hurricane Sandy. With a seemingly annual “storm of the century” being prepared to keep the business running is growing in importance.
Here at Edwards, although many of our offices in the Northeast were offline for days, we were able to maintain business operations due to our reliance on mobility and the cloud for critical tools like communications, trading and CRM. Client phone calls could be re-routed to office locations unaffected by the hurricane, advisors were able to support their client’s needs by using their tablet or smartphone and employees were able to stay in touch with each other so long as their personal devices had power.
Being able to communicate with our employees and support our clients gave all of us peace of mind.