Brooke is associate vice president and manager of New Accounts and Document Control at Benjamin F. Edwards & Co. Joining the firm in 2009, she is responsible for client onboarding which includes the production and process of reviewing new accounts, document processing and account maintenance. In addition, she monitors performance, analyzes and implements new or updated applications required for processing.
With more than 18 years of operations experience in the financial services industry, Brooke served in a similar role as a new accounts specialist. Most recently, she worked as an escalation analyst in the Account Opening and Maintenance areas. In that capacity, she researched and resolved issues that occurred during the account opening process, made recommendations for process improvement, and helped with the conversion to a new operating system for the area.
She received her Associate’s degree in Psychology from East Central College in Union, Missouri. Brooke holds her FINRA Series 99 license. Outside of work, she likes to spend time with her family, watch sports and listen to music.